Mobile Banking Security

At Dedham Savings, we take safeguarding your personal and financial information very seriously. Here are a few simple tips to help protect your information as you track your finances on-the-go:

How do we safeguard your information?

Mobile App/Web Banking

  • We don't store your User ID or password
  • 128-bit encrypted secure communication channel between your account and the mobile web/App service
  •  Session automatically ends when you close your App or browser
  •  No data is stored on the device
  •  No personal information is sent
  •  Session times out after 5 minutes of inactivity

Text Message Banking

  • Secure registration within Online Banking
  • View accounts by nicknames, not account numbers
  • No personal information is sent

 

How Can You Protect Yourself?

The likelihood of fraud is no greater than using Your Link but you should follow some similar safety precautions that you would when browsing the internet or accessing your email. There are several security tips and precautions that you can exercise to practice safe mobile banking.

  • Set a strong password and make it unique – In your Your Link/Dedhamobile password you should have a combination of upper-case, lower-case, numbers and special characters. Do not incorporate names, phone numbers, addresses, etc.
  • Know the whereabouts of your device - Store your device in a safe location.
  • Utilize your device's lock feature - Establish password protection at start-up and when your device goes unused for an extended period of time.
  • Download the App from known sources – You may download the Dedhamobile app from iTunes® App Store, Android Marketplace, or directly from m.dedhamsavings.com on your mobile device.
  • Protecting your Identity- never respond to a “phishing” text or email message that requests any account information that you did not initiate. Dedham Savings would never request information in this manner.
  • Anti-virus software- if it is available to you, we suggest to keep your phone safe at all times to install mobile anti-virus and anti-spyware software on your mobile device and keep it updated.
  • Do not store sensitive or personal information- If an unauthorized party accesses your mobile device, you will be more vulnerable if you store personal information such as passwords and account numbers on the device. It is a good idea to delete browser history, text messages and files from your device regularly.
  • Deactivate mobile banking or clear your device immediately if it is lost or stolen - Consider installing and using an App that allows you to clear the contents of your device remotely if it is lost or stolen. If you do not install such an app, you may log into Your Link or contact us at 781-329-6700 ex 201 during regular business hours or 888-289-0342 after hours.  We are available 24 hours a day to deactivate your device.
  • Do not use non-secured Wi-Fi hotspots for mobile banking - Stay away from unsecure, unencrypted Wi-Fi hotspots any time you are doing mobile banking or any other activity where keeping your data private is a concern. If a Wi-Fi hotspot does not require a password, do not use it for mobile banking.
  • Do not “root” or “jailbreak” the device- “Jailbreaking’ is the process of removing the locked features or limitations imposed by the provider’s (i.e. Apple, Android, Blackberry) root operating system. Altering the firmware on a device may open it to security vulnerabilities and may prevent the device from receiving future operating system and security updates.
  • Disable interfaces that are not currently in use, such as Bluetooth, infrared, or Wi-Fi- Attackers have been known to exploit weaknesses in software that use these interfaces.
  • Set Bluetooth-enabled devices to non-discoverable- When in discoverable mode, your Bluetooth-enabled devices are visible to other nearby devices which may include a cyber attacker’s device.
  • Delete Text banking conversations- Always be sure to delete text messages from the bank containing your account information. When using Dedhamobile, your account numbers are masked.
  • Add the bank’s shortcode to your contacts- Add the bank’s shortcode to your contacts so that text requests are initiated from there and not from past text conversations.
  • Keep a record - Make sure to keep a record of your phone’s make, model, phone number and serial number. The police will need this information during their investigation in the event your device is stolen.
  • Monitor your accounts - Monitor your accounts on a regular basis to more readily detect unauthorized activity.