Resources for Existing Customers

We are committed to provide you with the highest quality of service. Our representatives are only a phone call away or you can stop and visit us at our office. We are located at 55 Elm Street, 2nd Floor, Dedham Ma Following are some frequently asked questions concerning your existing loan.

Dedham Savings Loan Servicing FAQ's

What are the hours of the Loan Servicing Department?

What is your mailing address?

Can I make my residential mortgage payment by phone?

Can I pay my mortgage from an account at another bank?

Why did my payment amount change?

How do I receive my monthly billing statement?

How do I get a copy of my year-end statement?

What is the payoff on my loan?

Where do I send my tax bill?

How do I pay my own taxes?

How can I update my mailing address?

Where can I get current mortgage rates?

How do I drop my Private Mortgage Insurance (PMI)?

What are the loan servicing fees?

 

What are the hours of the Loan Servicing Department?

  • We are here to serve you Monday thru Friday from 8:30 am to 7:00 pm and on Saturday 9:00 am to 1:00 pm.
  • You can reach us by phone at (781) 329-6700, ext. 301, or our toll free number (800)-462-1190 ext 301.
  • You can email us at loan.servicing@dedhamsavings.com.
  • You can reach us via Facsimile 781-320-1478.
  • For general information, you may use our 24 hour automated service at 1-(888)-252-0760

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What is your mailing address?

Please submit your loan payment to:  
Dedham Savings
Post Office Box 9107
Dedham, MA 02027

All other correspondence 
Dedham Savings: Attn:Loan Servicing 
55 Elm Street 
Dedham, MA 02026 or email us at
Loan.Servicing@dedhamsavings.com

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Can I make my mortgage payment by telephone?

You can make your mortgage payment by initiating a telephone transfer. However,
you must first complete an application through our Electronic Banking Department at (781) 329-6700 ext. 201, or toll free at (800)-462-1190 ext. 201.

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Can I pay my mortgage from an account at another bank?

Yes, an Auto Pay/ACH Agreement must be completed. Call our Loan
Servicing Department at (781) 329-6700, ext 301 or toll free at (800)-462-1190 ext 301 or complete the attached form AutoPay/ACH.

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Why did my payment amount change?

Typically payment changes result from an adjustment to your interest rate or your escrow payment. Our Loan Servicing Department can assist you with this. Please contact us by telephone at (781) 329-6700 ext 301, or our toll free number (800) 462-1190 ext 301, or by e-mail at loan.servicing@dedhamsavings.com.

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How do I receive my monthly billing statement?

Your monthly billing statement will be mailed to you approximately 12 days before the payment due date.

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How do I get a copy of my year-end statement?

You can request a copy of your 1098 – Mortgage Interest year-end statement by calling our Loan Servicing Department at (781) 329-6700, ext 301 or toll free at (800)-462-1190 ext 301 or by e-mail at loan.servicing@dedhamsavings.com.  A service fee may apply.

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What is the payoff on my loan?

  • To obtain a payoff on your mortgage loan, you may either call our Loan Servicing Department at (781) 329-6700, ext. 301 or toll free at (800)-462-1190 ext 301 submit a written request by mail or facsimile at (781) 320-1478.
  • For a consumer loan pay off, you may also call our automated service at 1 (888)252-0760

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Where do I send my tax bill?

Since Dedham Savings has a tax service to pay your taxes, it is not necessary to forward your tax bill to us. You may retain your tax bill for your records.

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How do I pay my own taxes?

Please contact our Loan Servicing Department by telephone at (781) 329-6700 ext 301 or by email at Loan.Servicing@dedhamsavings.com.

I have an Insurance Check for property damages
Please contact the Loan Servicing Department at (781) 329-6700, ext. 301 or toll free at (800)-462-1190 ext 301 and we will guide you through the process.

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How can I update my mailing address?

A written request to change your mailing address can be done at any one of our branches or by mailing your request to the following:
Dedham Savings
Attn: Loan Servicing Department
55 Elm St.
Dedham, MA 02026

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Where can I get current mortgage rates?

You may get up-to-date mortgage rates and apply on line by accessing the Dedham Savings website at, www.dedhamsavings.com,  under Loan Center, mortgage loans, or call our Loan Servicing Department at (781) 329-6700, ext 301. You may also visit any one of our branches for up-to-date rates.

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How do I drop my Private Mortgage Insurance (PMI)?

To drop your PMI, you will need to contact our Loan Servicing Department at (781)-329-6700, ext. 301 to discuss your options.

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What are the Loan Servicing fees?

 .Duplicate Year-End Statement $20.00
 .Research  *$25.00 per hour
 .Copy of loan documents  $10.00 per page
 .Duplicate escrow analysis  $20.00

*will be refunded if bank error. 

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