MOBILE BANKING UPDATE: Mobile Bankers can now send even higher amounts per transaction to friends and family using Zelle in the Mobile app. At your next app login, just re-accept the Mobile Banking agreement when prompted.

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Caller ID Spoofing

Periodically, we hear from local residents that they have received suspicious phone calls which appear to be from Dedham Savings. Remember that Caller ID information can be faked to make it look as if a call is coming from a trusted entity, which is a scam called Spoofing.

Dedham Savings will never call you asking for personal information such as account number, password or Social Security number. Do not give out this type of information over the phone to someone you do not know. If you receive this type of call, hang up and call Dedham Savings yourself at a published number. That way, you are certain you are speaking to a legitimate representative of the Bank, and you can alert us to the fraudulent call you have received.

Read on for more information from the Federal Trade Commission about keeping yourself safe from this type of scam.

What is Spoofing?

Spoofing is when a caller deliberately falsifies the information transmitted to a Caller ID display to disguise their identity. Scammers often use neighbor Spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company like Dedham Savings, or a government agency. If you answer, they use scam scripts to try to steal your money or valuable personal information, which can be used in fraudulent activity.

If you think you’ve been the victim of a spoofing scam, you can file a complaint with the FCC.

How to Avoid Spoofing

You may not be able to tell right away if an incoming call is spoofed. Be extremely careful about responding to any request for personal identifying information. Follow these tips to protect yourself:

Stay vigilant to protect yourself from scams of all types, including Spoofing.

Member FDIC. Member DIF.

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