We currently have the following full-time position available in the Bank’s Commercial Lending Department. The duties for this position include:
- Perform administrative duties for Commercial Lenders
- Prepare legal documentation and perfect security interests for commercial loan closings in compliance with state laws and Bank policy
- Book Commercial loans to LaserPro system and prepare closing packages for commercial loan closings
- Act as intermediary contact for commercial customers for all Bank needs and products, and cross sell Bank products as opportunities arise
- Manage Commercial Lending Pipeline Report daily
- Review New Loan/Activity Reports generated from operating systems to ensure compliance with Loan Policy, Regulatory Requirements and the Bank’s Executive Committee approvals
- Communicate with Closing Attorneys and field inquiries regarding loan packages and guidelines
- Assist the Loan Operations Department in the resolution of any commercial, loan-related problems
- Assist in the search for missing documents as needed
- Responsible for post approval processing and funding of loan commitments and as well as interact with Bank Counsel to resolve any closing issues in the absence of the Loan Officer
- Other duties maybe assigned
The ideal candidate will possess the following qualifications:
- 3-5 years’ experience in commercial loan administration/operations helpful.
- 3-5 years of Commercial Mortgage & C & I documentation experience helpful
- Familiarity with federal and state mortgage banking regulations (HMDA, CRA, REG B, ECOA, UDAAP, and Fair Lending, etc.)
- Knowledge of Word and Excel software as well as familiarity with software used in mortgage departments
- Strong problem solving and analytical skills
- Ability to work in fast paced environment
- Ability to effectively interact with both internal and external customers
- Strong oral and written communication skills
The primary function of Dedham Savings’ Digital Support Agent is to provide customer referrals and service by telephone, email, chat, text, and other forms of electronic communication. The Digital Support Agent also uses written correspondence and the Internet to assist customers. Knowledge of Dedham Savings’ products and services is required to ensure that information communicated to the customer is accurate and complete. The Digital Support Agent receives incoming telephone calls and other communications from customers needing assistance with existing accounts, cross-selling Bank products and services and opening new accounts. The Digital Support Agent also places out-going telephone calls to customers in connection with specific service requests, to welcome them to new services, and to answer questions. Compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations are important requirements of this position.
Responsibilities of the Digital Support Agent include the following activities:
- Serve as the Bank’s first line of quality customer service to all internal and external calls.
- Resolve customer issues, conduct account inquiries, and answer questions about Bank products via phone, chat, email, fax, and regular mail professionally and courteously.
- Confirm identity of caller to protect their personal and financial information.
- Demonstrate ongoing commitment to the Bank’s customer service by performing at consistent high levels of service.
- Provide quality service and support as well as process requests in a variety of areas including, but not limited to consumer and business deposit accounts, consumer and business loan account inquiries, online and mobile banking, and stop payments.
- Assist customers with debit card disputes, card maintenance, and research requests.
- Maintain a thorough knowledge of Bank products and services and be able to provide service on all Bank products, services, and procedures.
The Digital Support Agent is an expert in providing pleasant and professional telephone follow-up services to customers in accordance with Referrals and Customer Service Standards established by Dedham Savings.
Qualifications for this position include:
- Ability and desire to multi-task, prioritize, meet deadlines, and work in a fast-paced environment
- Proficient with Microsoft Office including Outlook, Word, Excel, and Access
- Excellent written, oral, and interpersonal skills
- Strong decision-making skills
- Able to work efficiently, independently, and in a team environment
- Detail-oriented
- Demonstrated initiative and resourcefulness
- Familiarity with general banking regulations; ACH Rules & Regulation E knowledge
We have an exciting, full-time opportunity in the Dedham Savings Marketing Department. As the Marketing Coordinator, the ideal candidate will enjoy the fast pace and ever-changing topics handled by a busy bank Marketing department. Organization, follow-through, writing and basic graphic design are essential skills, as well as the skills listed below.
The ideal candidate for this position will be responsible for the following:
- Provide general project and administrative support to Marketing Department
- Maintain ongoing department team meeting notes and task lists; attend quarterly Marketing Committee meetings and maintain notes
- Attend weekly ad agency status calls and assist with follow up as needed
- Maintain information about currently running ads; keep intranet banners updated regarding ads and other Marketing initiatives
- Process Sponsorship donations and Foundation grants: follow organizations on social media, monitor use of bank logo/name, provide associated ads, distribute event tickets, etc. Assist with Kadince sponsorship software administration and reporting
- Assist with promotional items management, including maintaining storage levels, placing reorders, and assisting with selecting new items when needed
- Assist with community events as needed, including coordinating with branches, requesting promotional items, selecting sales materials, and other associated tasks
- Organize employee photo shoots; manage collection, use and filing of headshots and invoices
- Assist with branch lobby temporary signage requests and annual holiday closing signs
- Assist with Winbrook requests: review orders related to office supplies that feature bank logos to provide quality control
- Serve as backup to Marketing Technology Coordinator when needed regarding website administration, invoice processing, and social media monitoring and posting
The skills and qualifications for this position include:
- Bachelor’s degree or 2+ years’ concentration in marketing, communications, design, or related experience
- Experience with simple design/creative software, including Canva or similar tools, and awareness of basic graphic design elements
- Strong working knowledge of Microsoft Office suite
- Social Media experience – Facebook, Twitter, LinkedIn, Instagram
- Excellent written and verbal communication skills, and strong organizational skills
- Ability to perform job functions independently and work effectively as part of a team
- Ability to effectively handle multiple, simultaneous, and changing priorities with a high degree of accuracy
We are currently seeking part-time Tellers for our Retail Division. As our most visible point of contact for our customers, the ideal candidate for a Teller position is someone enthusiastic, pleasant, and who enjoys working with the public. An aptitude for numbers and a desire to work in a team environment are also important components for our Teller positions.
The requirements include reliable transportation and the ability to work the scheduled hours. Part-time Tellers will be scheduled for Thursdays and Fridays from approximately 3:00pm until closing and Saturdays from 8:30am until approximately 2:00pm.
Please note: This is a year-round position and candidates must be available to work throughout the school year on the days and times mentioned above.