TEXT ALERT: Area residents have received texts that appear to be from Dedham Savings Fraud Department. The texter states they are verifying potential fraud on the user’s account. If you receive a text from Dedham Savings, please call the Bank directly at (781) 329-6700. Remember, Dedham Savings will never call you and request your Debit Card Number or PIN, Online Banking credentials, or other personal info. Don’t give out your banking credentials to anyone! Contact Us if you think you’ve been targeted by this scam.

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FAQs

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  • General Topics

    What is the Dedham Savings Routing Number?

    The Dedham Savings Routing number is 211371722. This number can also be found anytime at the bottom of any page of our website.

    When are my funds available if I deposit a check in person, at an ATM, or via Mobile Deposit?

    • In person – for deposits made Monday-Friday, funds are available next business day. Business days do not include Saturdays, Sundays and federal holidays. Note that some checks may be available immediately when deposited in person, such as a money order, town/city/state checks, and any check from the US Treasury, such as Social Security, tax refund, etc.
    • At an ATM – funds are available on the next business day, as long as the check is deposited before 2:00 pm
    • Via Mobile Deposit – funds are available on the next business day, as long as the check is deposited before 4:00 pm

    How do I reorder checks online?

    You can order checks online at Deluxe: https://orderpoint.deluxe.com/personal-checks/welcome.htm. The Bank routing number for check reorder is: 211371722. Please note that there may be a check reorder fee based on your account type.

    How do I reorder checks in Online Banking?

    • Login to Online Banking
    • At the top of the page, click on Customer Service
    • On the right, under Account Services, click on Order Checks
    • This will take you to the Deluxe website where you can place your order.
    • The Bank routing number for check reorder is: 211371722. Please note that there may be a check reorder fee based on your account type.

    When logged in, if you DON’T have a Order Checks link under the Customer Service tab at the top of the page:

    • Click on the Customer Service tab
    • Under Account Maintenance, click on Change User Profile
    • Click on Your Link with Bill Payment
    • You will now see an Order Checks link under the Customer Service tab
    • Now you should be able to reorder checks by following the steps above

    How do I stop a check payment?

    • You can complete a stop payment yourself inside Online Banking by following these steps:
      • Log in to Online Banking.
      • On the Customer Service tab, click on Stop a check
      • Follow the prompts on the screen
    • When logged in, if you DON’T have the Stop a check link under the Customer Service tab at the top of the page:
      • Click on the Customer Service tab
      • Under Account Maintenance, click on Change User Profile
      • Click on Your Link with Bill Payment
      • You will now see a Stop a check link under the Customer Service tab
      • Now you should be able to complete a stop payment by following the steps above
    • You can also complete a stop payment by contacting us during business hours.

    How do I sign up for Direct Deposit?

    Complete this handy form and provide it to your employer or human resources department, so all or a portion of your paycheck can be directly deposited to your Dedham Savings account.

  • ATMs

    What banking transactions can I complete at an ATM?

    • Get Cash
    • Make a Deposit (at Dedham Savings ATMs)
    • Check Account Balance
    • Transfer Funds

    Can I make a deposit at any ATM?

    • You can make a deposit at Dedham Savings ATMs that accept deposits.
    • You can always deposit a check using the Dedham Savings Mobile App.

    What does “Free ATMs” mean?

    Free ATMs means you can use ATMs at other banks without paying typical fees. You aren’t charged a Foreign ATM fee by Dedham Savings and, if you are charged an ATM Surcharge by the other bank, Dedham Savings will rebate the fee for you, based on your account features.

    • A Foreign ATM fee is a fee charged by your bank when you use a different bank’s ATM
    • An ATM surcharge is a fee charged by another bank when you use their ATM but aren’t their client.

    Why should I use a SUM or AllPoint ATM?

    • If your Dedham Savings account DOES include free ATMs, this may not be a concern, as you won’t pay typical ATM fees, based on your account features.
    • If your Dedham Savings account does NOT include free ATMs, using a SUM or AllPoint ATM helps you to avoid ATM fees if they are typically charged on your account.

    How do I find a SUM or AllPoint ATM?

  • Bill Pay

    View our easy How to Sheet or How to Video

    Learn more about Bill Pay with our easy How to Sheet or How to Videos: Online Payments & Transfers and Mobile Payments & Transfers.

    What can I do with Bill Pay?

    You can pay businesses and individuals with Bill Pay, using a computer, tablet, or smartphone. You can:

    • Schedule bills to pay now, in the future, or on a recurring basis
    • Review payment history for each Payee
    • Create reports of payment history

    How do I sign up (or enroll) for Bill Pay?

    • Log in to Online Banking
    • When logged in, if you DON’T have a Make Payments tab at the top of the page:
      • Click on the Customer Service tab at the top of the page
      • Under Account Maintenance, click on Change User Profile
      • Click on Your Link with Bill Payment
      • This should cause a Make Payments tab to appear at the top of the page; see next steps below
    • When logged in, and you DO have a “Make Payments” tab at the top of the page:
      • On the Accounts tab, click Pay Bills
      • Review the disclosures and click I Agree
      • Choose the account you would like as Default and Submit
    • You are now ready to pay bills. Click on Make Payments and set up your first Payee to pay a bill.

    How long does it take for a Bill Pay payment to reach a payee?

    • As you set up each payee, when you click on the payee, you will see a note below the name of the payee telling you how quickly the payment will arrive. The system will determine if a payment will be made electronically or as a paper check, and paper checks will be mailed out by the system.
    • Electronic payments typically arrive to the payee in 2 business days.
    • Check payments will typically arrive to the payee within 5 business days.

    How do I set up a recurring or future bill payment?

    View our easy How to Video.

    • Login to Online Banking
    • Click on Make Payments
    • Future Payments
      • Find the payee you want to make payment to
      • Fill in the amount you want to pay
      • Click on the calendar and choose the future date to send on and delivery by
      • Click Pay button
      • For future payments, funds come out of your account on the date the payment is sent
    • Recurring payments
      • Click on the name of the payee you want to create recurring payments for
      • Click Pay Automatically 
      • Select Pay automatically at regular intervals
      • Complete all fields
      • Click Save Changes

    Why can’t I edit my payee’s address?

    View our easy How to Video.

    Some payees have addresses that are already available in Bill Pay. These are typically large companies, like cell phone service providers, utility companies, etc. They have specified for us where they would like payments to be sent, and the address cannot be modified.

    How do I pay a Mortgage or Loan online?

    Visit our Loan Easy Pay page to learn all of your Loan Payment options.

  • Credit Cards

  • Debit Cards

    How old do I have to be to get a Debit Card?

    Students as young as 16 can get a Debit Card at Dedham Savings. Please note that, to help students safely use a Debit Card, we set lower transaction limits on the card.

    Can I get a Debit Card immediately?

    Yes!  Qualified account holders can receive a Debit Card on the spot during business hours in one of our branches.

    How do I activate my Debit Card?

    When you receive your new Debit Card, you can activate it by performing a balance inquiry or withdrawal from any ATM, making a PIN-based purchased at any merchant, or calling telephone banking at 888-252-0760.

    What do I do if I forgot my Debit Card PIN?

    If you don’t know your card PIN, please contact us during business hours to receive a PIN reminder, or visit one of our branches to have your PIN re-set.

    What do I do if I lost my Debit Card?

    • Contact us right away to let us know:
      • During Business Hours: 781-329-6700
      • After Business Hours: 800-236-2442 and select Option 1 on the Main Menu
    • Also take the precaution of turning your card off immediately through Card Controls inside the Mobile Banking app. This prevents your card from being used in case you lose it.

    How do I turn my Debit Card on and off?

    Use Card Controls within the Dedham Savings mobile app to turn your card on and off anytime.

    Learn more about Card Controls with our easy How to Sheet or How to Video.

    Can I control where my card is used or the transaction amount?

    Yes, all of these can be controlled with Card Controls inside the Dedham Savings Mobile Banking app.

    View our easy How to Video.

    Can I use my Debit Card in another country?

    Yes, you can! Before you head off on your travels, please notify us of your travel dates and countries. You can also utilize Card Controls within the Dedham Savings mobile app to monitor transactions, especially when traveling.

    How do I report unauthorized transactions on my Debit Card?

    • Contact us right away.
    • Also take the precaution of turning your card off immediately through Card Controls inside the Mobile Banking app. This prevents your card from being used in case you lose it. You can also control types of transactions and dollar amounts with Card Controls.

    What does it mean if my Debit Card is “compromised”?

    If your Debit Card is compromised, it means that your card information may have been stolen by identity thieves. This can happen when you shop at a merchant, gas station, etc, and client card data is stolen from them. When we are notified by a merchant that our client Debit Card data may have been stolen from them, we work quickly to protect our clients. We typically reduce available transaction amounts on the compromised cards and notify clients. We then reissue a new card to affected clients, and the new card has a new card number and expiration date, but the same PIN as your existing card. Once the new card is received and the card is activated, the old card can be destroyed. If this happens to you, you’ll want to be sure to share your new card information with any companies that use the card to collect payments.

  • Mobile Banking & Mobile Deposit

    View our easy Mobile Banking How to Sheet or How to Video

    Learn more about Mobile Banking with our easy How to Sheet or How to Videos.

    What can I do with Mobile Banking?

    • Check your account balance or history any time
    • Make deposits from your kitchen table
    • Transfer funds between accounts
    • Pay bills
    • Send money to people, no matter where they bank
    • Keep tabs on your Credit Score & Report
    • Manage your Debit Card

     

    How do I sign up (or enroll) for Mobile Banking?

    • Sign up for and login to Online Banking on a computer.
    • Download the free Dedham Savings mobile app at the Apple Store for iPhone or Google Play for Android.
    • Use your Online Banking credentials to log in to Mobile Banking.

    I forgot my Mobile Banking User ID and/or password. How do I reset them?

    To reset your Mobile Banking User ID, view our helpful How to Video.

    To reset your Mobile Banking password, view our helpful How to Video or take these steps:

    • Open the Mobile Banking app
    • Select “Forgot Password”.
    • Enter your “User ID” and select “Continue.”
    • Select “Continue with Security Code”.
    • Select which phone number you would like the One-Time Security Code to be sent to.
    • Select if you would like to receive the security code via call or text, and select “Continue”.
    • Enter your security code under “One-time security code”.
    • Once you have entered the security code, select “Submit”.
    • Enter your new password under “New Password”, and confirm your new password under “Confirm new password”.
    • Once you have entered your new password twice, press “submit” and your password will be reset.
    • If you still need assistance after completing this process, please contact us during normal business hours at 781-329-6700. After hours, contact our 24-hour support line at 888-289-0342 for password resets

    Can I login to Mobile Banking with my fingerprint?

    Yes!

    Apple users can follow these steps:

    • To enroll Touch ID as a feature on Mobile Banking, you must first make sure the feature is turned on in the Settings of your device generally.
    • Go to the settings application on your device
    • Find and select Touch ID & Passcode
    • Enter your numerical passcode
    • On the next screen, select Add a Fingerprint and follow the prompts to have the device scan and save your fingerprint.
    • Now, under Use Touch ID for: select the features that you wish to have through Touch ID. The specific feature that needs to be turned on for use with Mobile Banking is Password Autofill but you may consider selecting the other features to turn on as well.
    • Return to your device’s home screen and select the Dedham Savings Mobile Banking icon
    • Select Enable Touch ID before entering your credentials. If selected, the words Enable Touch ID will be green and a checkmark will appear next to them.
    • Enter your username and password
    • After selecting Done, a prompt window will appear. Once satisfied, select OK to Enable Touch ID.
    • Now you will be able to login with your fingerprint through Touch ID rather than entering in username and password information each time you access Mobile Banking.

    Android users can follow these steps:

    • To enroll Touch ID (Fingerprint Sign On) as a feature on Mobile Banking, first make sure the feature is turned on in the Settings of your device generally.
    • Once you have done that, return to your device’s home screen and open the Dedham Savings Mobile Banking app
    • Log in, then click More on the upper right
    • Click Settings
    • Under Quick Access, click Passcode
    • Turn Fingerprint on and click OK on the notifications you receive, then Confirm with your fingerprint
    • Now you will be able to login with your fingerprint through Fingerprint Sign On rather than entering in username and password information each time you access Mobile Banking.

    This feature can sometimes be problematic for some phones and some software versions. If you experience difficulty with Touch ID, contact us for assistance or revert to password login.

    Can I login to Mobile Banking with face recognition?

    Please note that this technology is available for Apple but not yet for Android. Apple users can follow these steps:

    • To enroll Face ID as a feature on Mobile Banking, you must first make sure the feature is turned on in the Settings of your device generally.
    • Go to the settings application on your device, and Enable Face ID & Passcode
    • Open the Dedham Savings mobile app and select Enable Face ID
    • Note that, even after completing this step, you may have to manually enter your User ID and Password the next few times you log in
    • A quick access screen will appear; choose Face ID

    This feature can sometimes be problematic for some phones and some software versions. If you experience difficulty with Face ID, contact us for assistance or revert to password login.

    How much account history is available inside Mobile Banking?

    You can view up to 90 days of account history in Mobile Banking; to view up to 13 months of account history, login to Online Banking.

    How do I deposit a check with Mobile Deposit?

    Learn more about Mobile Deposit with our easy How to Sheet or How to Video, or follow these simple steps.

    Please note that, if your account is new, there is a 30-day waiting period before Mobile Deposit becomes available to you.

    • Login to the free Dedham Savings Mobile Banking app
    • Once logged in, tap the + icon on the lower section of the screen
    • Tap Deposit on the lower right
    • Sign the back of your check and include the words “For Mobile Deposit Only Dedham Savings”
    • Follow the screen prompts to photograph the front and back of your check, enter the check amount, and add an email address if you’d like a receipt
    • If everything for the deposit looks correct, tap Continue and Approve
    • When your deposit is successful, you will see a confirmation message on the screen
    • Notes about Deposits:
      • Approved deposits will be available in your account on the next business day, as long as the check is deposited before 4:00 pm
      • You can deposit up to $10,000 per check or per day, and up to $25,000 in a 5-day period

    When will my Mobile Deposit funds be available to me?

    Funds are available on the next business day, as long as the check is deposited before 4:00 pm.  Deposits made after 4:00 PM will be made available on the second business day.

    How much and how often can I deposit checks using Mobile Deposit?

    Accounts typically include these standard check deposit amounts:

    • Per Check:  $10,000
    • Per Day:       $10,000
    • Per Week:   $25,000 (5 consecutive days)

    How do I endorse the back of a check for Mobile Deposit?

    View our easy How to Video.

    Endorse the back of your check with your signature and “For Mobile Deposit Only Dedham Savings”.

    How long do I save my check after I deposit it using Mobile Deposit?

    After depositing your check via Mobile Deposit, retain your check for 30 days and then destroy securely.

    How is Text Banking different from Mobile Banking?

    With Text Banking, you don’t have to sign into your account. Instead, you can get text alerts on your mobile phone. You can use Text Banking to receive the following information:

    • Summary of available balances for all accounts
    • Summary of recent transactions per account

    How do I sign up for Text Banking?

    • Log in to Online Banking
    • Under Quick Links in the left column, click on Manage Mobile Banking Settings
    • Find your phone number for the device on which you wish to activate Text Banking under My enrolled mobile devices:
      • If your phone number is listed:
        • Select Activate Now
        • View the Activation Code that appears
        • You will receive a text from 79680. Respond with your Activation Code.
      • If your phone number is not listed
        • Select Add Text Banking and enroll your phone
        • Select your Mobile Carrier from the dropdown and enter your phone number.
        • Review the Terms and Conditions and check I accept the Terms and Conditions of Use and select Accept
        • Select Enroll and follow the steps noted above for listed devices.

    What should I do if I lose my phone, in order to keep my accounts secure?

    If your phone is lost or stolen, please Contact Us.

    What do I do if I change phones?

    If you’re using the same phone number, simply download the Dedham Savings Mobile App and follow the prompts to login.

    If you have changed phone numbers, please Contact Us.

    How do I transfer money between accounts?

    View our easy How to Video.

    • Log in to Mobile Banking
    • Tap the + at the bottom of the screen.
    • Tap Transfer and follow the prompts.

    How do I sign up for Zelle so I can send money to people?

    View our easy How to Video.

    Learn more about Zelle with our easy How to Sheet or detailed information page.

    What is Mobile Wallet and how do I use it?

    Mobile Wallet allows you to pay at checkout without pulling out your debit or credit card.  View our easy How to Sheet or How to Video to start using Mobile Wallet.

    How do I access my Credit Score in Mobile Banking?

    View our easy How to Video or our helpful Credit Score page for full details.

  • Mortgages & Loans

    Can I apply for a Mortgage or Loan online?

    Can I start a Mortgage or Loan application and finish later?

    Yes, for Mortgages and other loans that allow online applications, the system will let you save your application and return to it at a later time.  Just follow the prompts on the screen when in the online application.

    When will my Mortgage or Loan bill arrive?

    • A paper bill will arrive approximately 7-10 days prior to your due date.
    • An electronic bill will arrive approximately 12 days prior to your due date.

    How do I sign up to receive my Mortgage or Loan bill electronically?

    • Sign up for and log in to Online Banking
    • On the Accounts tab, select Statements on the left-hand side of the page.
    • Select Change Statement Delivery Method and select Online
    • Select the Statement Service Agreement and Disclosure. Review the disclosure and check the box indicating that you have read and agree to the terms and click Submit

    Can I pay my Mortgage or Loan bill electronically from my Dedham Savings Account?

    Visit our Loan Easy Pay page to learn all of your Loan Payment options.

    Can I pay my Mortgage or Loan bill electronically from another bank?

    Visit our Loan Easy Pay page to learn all of your Loan Payment options.

    How do I get more checks for my Home Equity Line of Credit?

    Contact the Loan Servicing Department at 781-329-6700 or 800-462-1190 to request additional checks or submit your request in writing to Dedham Savings | Attn: Loan Servicing Department | 55 Elm St. | Dedham, MA 02026.

    How do I make a stop payment on a Home Equity Line of Credit check?

    Contact the Loan Servicing Department at 781-329-6700 or 800-462-1190 to initiate the stop payment. Additional documentation may be required and fees may apply.

    How do I transfer funds from my Home Equity Line of Credit to my Checking account?

    • Log in to Online Banking or Mobile Banking
    • In Online Banking: Click on Transfer Funds and follow the prompts.
    • In Mobile Banking: Tap the + at the bottom of the screen. Tap Transfer and follow the prompts.

    I received my real estate tax bill, but my taxes are escrowed. Do I need to forward the bill to Dedham Savings?

    No, we automatically receive your tax bills, so you don’t need to send them to us.

    How do I obtain a payoff quote?

    Contact the Loan Servicing Department at 781-329-6700 or 800-462-1190, or email us at [email protected].

    I received a check from an insurance claim for damage to my house. How do I get it endorsed?

    Contact the Loan Servicing Department at 781-329-6700 or 800-462-1190, or email us at [email protected].

  • Online Account Opening

    Can I open any account online?

    View our easy How to Video.

    You can open many accounts right from our website. If online account opening is available for the account you would like, you will see an Open an Account button on that web page. A few accounts cannot be opened online, such as Student Checking, as additional information will be needed during account opening and the account must be opened at a branch.

  • Online Banking

    View our easy How to Sheet or How to Video

    Learn more about Online Banking with our easy How to Sheet or How to Videos.

    What can I do with Online Banking?

    Online Banking is an easy, free, secure way to bank 24/7 on a computer or tablet. You can:

    • View your account balances & review transactions
    • View check images
    • Transfer funds between accounts
    • Access Bill Pay
    • View Statements
    • Request Stop Payments (you will only see this option if you are enrolled in Bill Pay)
    • And more!

    To learn more about how to use our digital banking services, visit our Get Digital Services page!

    How do I sign up or enroll for Online Banking?

    View our easy How to Video.

    Click here to begin the enrollment process, then just follow the prompts.

    I forgot my Online Banking User ID and/or password. How do I reset them?

    To reset your Online Banking User ID, view our easy How to Video or click here to get started.

    To reset your Online Banking Password, view our easy How to Video or take these steps:

    • On our website homepage, in the Online Banking login box, enter your User ID and click enter
    • At the bottom of the screen, click on Forgot your password? and follow the prompts
    • If you still need assistance after completing this process, please contact us during normal business hours at 781-329-6700. After hours, contact our 24-hour support line at 888-289-0342 for password resets

    How do I transfer money between accounts?

    View our easy How to Video or follow these simple steps:

    • Log in to Online Banking or Mobile Banking
    • In Online Banking: Click on Transfer Funds and follow the prompts.
    • In Mobile Banking: Tap the + at the bottom of the screen. Tap Transfer and follow the prompts.

    How much account history is available inside Online Banking?

    You can access up to 13 months of account history inside Online Banking, and 3 months of history in Mobile Banking.

    How do I view an image of a cashed check?

    • Login to Online Banking
    • Click the account for which a check was cashed
    • Scroll through history to the check and click on the camera icon next to the check number, and a pop up window will display the cashed check image

    How do I stop a check payment?

    • You can complete a stop payment yourself inside Online Banking by following these steps:
      • Log in to Online Banking.
      • On the Customer Service tab, click on Stop a check
      • Follow the prompts on the screen
    • When logged in, if you DON’T have the Stop a check link under the Customer Service tab at the top of the page:
      • Click on the Customer Service tab
      • Under Account Maintenance, click on Change User Profile
      • Click on Your Link with Bill Payment
      • You will now see a Stop a check link under the Customer Service tab
      • Now you should be able to complete a stop payment by following the steps above
    • You can also complete a stop payment by contacting us during business hours.

    How do I sign up for Online Statements (eStatements) & Documents (eDocuments)?

    Learn more about Online Statements with our easy How to Sheet or How to Video, or follow these simple steps:

    If you’ve signed up for eStatements already, but not eDocuments:

    • Follow all of the same steps below, but you can skip the step “For Statements,” as you are already signed up to receive those.

    If you haven’t yet signed up for either eStatements or eDocuments:

    • Sign up for and login to Online Banking on our website
    • At the top of the screen, click the Customer Service tab
    • Below Account Maintenance, click Change Document Delivery Method
    • Provide your email address if prompted
    • On the Change Delivery Method page, you’ll see 3 sections: Statements, Notices, and Tax Forms; you’ll need to consider each of these individually:
      • For Statements: for each account listed, click the drop down box under Delivery Method and choose Online
      • For Notices: for each account listed, click the drop down box under Delivery Method and choose Online
      • For Tax Forms: click the drop down box under Delivery Method and choose Online
    • Below Service Agreement and Disclosure for Online Delivery, check the box to indicate you have read and agree to the terms and click Submit (note that you must click the link to read the agreement in order to check the box)
    • You are now signed up for eStatements and eDocuments!

    To view eStatements or eDocuments, under Accounts, click on Online Documents. You’ll see individual tabs for Statements, Notices, and Tax Forms. You can view, print, or save as needed.

    How many months of eStatements & eDocuments are available in Online Banking?

    • You can access up to 18 months of eStatements & eDocuments at any given time in Online Banking.
    • To maintain a longer history for yourself, you may print or save these to your own computer.
    • To View, Print or Save an eStatement or eDocument,
      • Be sure you are signed up for eStatements & eDocuments
      • Under Accounts, click on Online Documents.
      • You’ll see individual tabs for Statements, Notices, and Tax Forms
      • You can now view, print or save as needed. 

    How do I set up account Alerts in Online Banking?

    • Login to Online Banking
    • In the top bar, click on Customer Service
    • Under Contact Options, click Add an Alert
    • Select the account for which you’d like to add an Alert
    • You can receive Alerts about your balance, transfers, deposits, and CD Maturity.
    • When logged in, if you DON’T have the Add an Alert link under the Customer Service tab at the top of the page:
      • Click on the Customer Service tab
      • Under Account Maintenance, click on Change User Profile
      • Click on Your Link with Bill Payment
      • You will now see an Add an Alert link under the Customer Service tab at the top of the page
      • Now you should be able to set up account alerts by following the steps above

    How do I sign up for Zelle?

    Zelle is available in the Mobile Banking app, but not available in Online Banking.

  • Pay Loan | Easy Pay

    What loans can I pay using Loan Easy Pay?

    You can pay any Dedham Savings mortgage, consumer loan, home equity loan, or commercial loan.

    What loans cannot be paid using Loan Easy Pay?

    At this time, you cannot use Loan Easy Pay to pay your PRA-CheckProtec.  If you have questions about paying a loan with Loan Easy Pay, please call us at 1-781-329-6700 Ext 7391.

    What information do I need to make a loan payment?

    To make a payment with Loan Easy Pay, you will need a copy of your loan billing statement, which should provide you with this required information:

    • Account/Note number as it appears on your statement, excluding the first two zeros
    • 5 digit mailing zip code as it appears on your statement
    • The Checking Account number and Routing Number of the financial institution you wish the funds to be withdrawn from. (If you are paying from a Dedham Savings account, the Routing Number is 211371722)

    When will payments be posted to my loan?

    Payments scheduled by 6:00 p.m. Eastern Time on any business day will be posted to your loan account on the same business day.  Payments scheduled after 6:00 p.m. Eastern Time or on non-business days will be posted to your loan account on the next business day.

    How will payments be applied to my loan?

    All payments made through Loan Easy Pay will be applied as a regular payment to your loan account, according to your Loan Note.  If you have questions about how the payment will be applied to your loan, please review your Loan Note, or contact us at 781-329-6700 Ext 7391.

    Can I pay extra toward my principal balance?

    Provided you do not have any outstanding amounts due, you may elect to pay extra toward your loan balance by choosing the Principal Pay option.

    Can I pay extra toward my escrow balance?

    Provided you do not have any outstanding amounts due, you may elect to pay extra toward your escrow account by choosing the Escrow Pay option.

    Can I set up recurring loan payments?

    Yes, if you elect to enroll in the service, by establishing a User ID and Password, you can set up recurring loan payments using our Loan Easy Pay – Enrolled Customer option.

    Will I need to enter my payment information each time I make a loan payment?

    No.  If you enroll in Loan Easy Pay – Enrolled Customer by creating a User ID and Password your payment information will be stored, eliminating the need to re-enter the data with each payment.

    Can I use Loan Easy Pay at any time?

    Yes, this service is available 24 hours a day.  You can schedule a loan payment any time at your convenience.

    What browsers are currently supported by this Service?

    Most of the currently used browsers can be used for this application, however we would recommend that you use the most up-to-date version.

    How is information sent or received using Loan Easy Pay encrypted for security purposes?

    The highest level of encryption is used for any financial transaction that is being submitted to our bank and processor.

    How can I get help if I am having trouble using Loan easy Pay?

    You can reach us during business hours at 781-320-1493 or 781-355-7391 or email us at [email protected]

  • Personal Finance

    View our easy How To Sheet

    Learn more about Personal Finance with our easy How to Sheet.

    What can I do/learn with Personal Finance?

    • See all your financial accounts in one place
    • Create and manage budgets
    • Understand your spending
    • Set and keep track of goals
    • Know your net worth
    • Get notifications and reminders

    How do I sign up for Personal Finance?

    Personal Finance is available in our Online Banking and Mobile Banking services. To sign up, follow these steps:

    • Online Banking – once you’ve signed up for Online Banking on our website, just login and you’ll see a Personal Finance tab. Click that tab and follow the prompts to enroll. Then, just begin adding your accounts from other financial institutions (your Dedham Savings accounts will already be included), set up budgets, and more.
    • Mobile Banking – you’ll first need to sign up for Online Banking on our website and enroll in Personal Finance via Online Banking. Next, download the Dedham Savings mobile app on your phone and log in to the mobile app. You should see the Personal Finance link above your accounts, or you can also click “More” at the bottom of the screen, then click on Personal Finance. You can begin adding your accounts from other financial institutions (your Dedham Savings accounts will already be included), set up budgets, and more.

    I don’t see the Personal Finance tab. How do I get it?

    Follow these steps to make the Personal Finance tab visible:

    • Login to Online Banking on our website (this process must be completed on our website rather than through our Mobile Banking app)
    • At the top of the page, click on Customer Service
    • Under Account Maintenance, click on Change User Profile
    • Select Your Link with Bill Payment
    • Click Continue, then Submit

    You should now see the Personal Finance tab at the top of the page. If it is not immediately visible to you, try logging out and logging back in.

    How do I add accounts from other financial institutions?

    • Online Banking – sign in to Online Banking and click the Personal Finance tab. On the right side of the screen, click the “+ Add an Account” button. Search for the name of your other financial institution and follow the prompts to enter your login credentials at that institution. This will allow your other account(s) to appear in Personal Finance. Continue adding other accounts, loans, credit cards, etc, so you get a complete financial picture and can also track your net worth.
    • Mobile Banking – sign in to the mobile app and click the Personal Finance link above your accounts. On the right side of the screen, click the “+ Add an Account” button. Search for the name of your other financial institution and follow the prompts to enter your login credentials at that institution. This will allow your other account(s) to appear in Personal Finance. Continue adding other accounts, loans, credit cards, etc, so you get a complete financial picture and can also track your net worth.

    Do I have to add my Dedham Savings accounts to Personal Finance myself?

    No! Your Dedham Savings accounts and loans should automatically be included in Personal Finance.

  • Zelle

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