During Teller Appreciation Week (October 6–10), we invited our clients and employees to recognize the incredible work our Teller & Client Services teams do every day. From friendly greetings to exceptional service, these teams are often the first face of Dedham Savings — and this week gave everyone a chance to share their gratitude and celebrate the difference they make.
The appreciation truly extends to all of our front-line employees — whose welcoming and professional service makes every visit to Dedham Savings a great experience.
Read what our clients had to say!
Client Feedback (All Branches):
“Every time I visit, I’m greeted with a smile and taken care of quickly. I actually look forward to stopping by the bank.”
“The team is always professional and kind — they’re part of what makes banking local great.”
“I can tell the staff really care about their clients.”
“Always helpful, always friendly — thank you for making things easy.”
“No matter which branch I visit, the service is consistently excellent.”
Dedham Main Office
Tyler Chan: “Tyler is professional, knowledgeable and very patient with clients”
Dedham Square
Mobashir Ali: “5 stars!”
Elvira Garofalo: “She is always helpful, responsive and cheerful. Excellent employee!”
Rowena Del Rosario: “Rona always greets me with a smile and is so personable throughout the entire interaction. All of the employees at the Dedham Square location are so friendly and helpful.”
Rowena Del Rosario: “Very pleasant demeanor. She makes sure to put a smile on your face!”
Rowena Del Rosario: “Always friendly!”
Rowena Del Rosario & Elvira Garofalo: “They are so friendly and knowledgeable. They make me feel a part of the family.”
East Dedham Office
Emmanuel Baez: “He is a warm, kind, presence at the bank. His customer service skills are unique, as he is so welcoming and easygoing. I really look forward to seeing him when I do my banking business. He greets me with a smile and is just a pleasant young man! Thanks, Emmanuel, for your exemplary customer service!”
Emmanuel Baez & Maria Ortiz: “They’re the best – professional, friendly and they help me with whatever I need!”
Needham Center Office
Victoria Ren: “Victoria is highly valued for her strong work ethic and unwavering commitment to delivering exceptional client service. She is a dedicated team player who consistently offers support to her colleagues. Clients regularly request her by name and frequently commend her warm demeanor, welcoming smile, and genuine kindness.”
Johnny Hernberg: “Johnny is well-known and highly regarded by our clients, many describe him as the ‘mayor of Needham.’ His presence at the banking center is consistently appreciated, and clients frequently inquire about him when he’s not available.”
Needham Heights Office
Max Murphy: “I have been working with Max over the past several weeks at the new Needham Heights branch and I have found him to be very pleasant, great with customers, services customers with a smile and asks great questions. Even though Max has only been with the bank for a few months, he has already built strong rapport with several of our Needham Heights customers. Great job, Max!”
Norwood Office
Sharon Office
South Boston
Kendell Solis: “You’ve jumped right in and shown an eagerness to learn that’s truly impressive. Your professionalism and drive to grow are already shining through we can’t wait to see you continue to thrive here. Great work and welcome to the Southie team!”
Walpole
Westwood Office
Joe Corbett: “Professional, helpful, friendly, and tipped me off to adding a savings account to get a higher percentage rate! A real star!”